CHARLOTTE PINEDA

Developed and executed multi-platform content strategies, leveraging Canva and CapCut to create visually compelling graphics and dynamic video edits that increased audience engagement.

Managed end-to-end content production, including editing posts, reels, and stories for clarity, engagement, and consistency, ensuring alignment with brand voice and best practices.

Administered and maintained detailed content calendars, optimizing publishing schedules to maximize reach and foster meaningful audience interaction and growth.

Collaborated effectively with stakeholders to conceptualize and implement creative campaigns, driving measurable improvements in digital presence and community connection.

Managed the end-to-end processing of international medical bills, including complex Census and Tie Out procedures, ensuring compliance with global healthcare standards.

Ensured meticulous data entry and verification for all billing information, significantly contributing to the accuracy of financial records and claims processing.

Collaborated with internal teams to resolve billing discrepancies and streamline workflows, enhancing operational efficiency and reducing processing errors.

Applied strong analytical skills to review and reconcile billing statements, minimizing financial inaccuracies and optimizing revenue cycles.

Audited and processed a high volume of medical bills and claims, identifying and rectifying discrepancies to ensure financial integrity and compliance.

Analyzed complex medical data inputs, ensuring strict adherence to regulatory guidelines and internal quality standards, thereby improving overall data accuracy.

Implemented detailed review protocols that enhanced data accuracy and reduced processing errors, contributing to more efficient claims resolution.

Collaborated with cross-functional teams to resolve identified issues, contributing to efficient claims resolution and compliance with industry regulations.

Conducted comprehensive verification of appliance statuses, accurately diagnosing issues (e.g., 'defective no cool') to facilitate efficient problem resolution for customers.

Performed daily quality assurance reviews of agent calls, providing constructive feedback and detailed scorecards to improve service delivery and agent performance.

Led calibration sessions for agents and clients, fostering continuous improvement in call quality and ensuring alignment with client expectations and service standards.

Managed critical data entry tasks and demonstrated strong multitasking capabilities to efficiently handle diverse operational responsibilities within a fast-paced environment.